Frequently Asked Questions

You must be at least 18 years of age, or the higher minimum required by the operator and applicable license jurisdiction, to register and use 10vin. We enforce mandatory identity verification to confirm age. Accounts where age cannot be confirmed will be suspended. Being 18 does not, on its own, make online gambling lawful in Pakistan — please verify applicable local laws before playing.

No. Each person is permitted to hold exactly one registered account on 10vin. Creating duplicate accounts is a violation of the Terms and Conditions and will result in all associated accounts being closed and any balances forfeited. If you have lost access to your account, contact our support team via Live Chat rather than registering a new one.

Identity verification — commonly called KYC (Know Your Customer) — is a mandatory requirement under the anti-money-laundering obligations of our operating license. You will be asked to submit a valid government-issued photo ID such as a Pakistani CNIC or passport, along with proof of address. Verification must be completed before withdrawals are processed. The process is secure and your documents are handled in accordance with our Privacy Policy.

Standard KYC documents include a valid government-issued photo ID — a Pakistani CNIC, passport or driving licence — and a proof of address dated within the last 90 days, such as a utility bill or bank statement. In some cases, we may also request proof of your payment method. All documents must be clear, unedited photos or scans showing all four corners of the document.

Click the Forgot Password link on the login page and enter your registered email address. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Click the link, enter and confirm your new password, and log in. If you are still unable to access your account, contact our support team via Live Chat for further assistance.

Approved payment methods are displayed in the cashier at the time of your deposit and may vary depending on your location and account status. Common payment infrastructure in Pakistan — including bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, and digital wallets such as Easypaisa and JazzCash — are referenced as contextual examples only. These providers do not endorse or support online gambling. Always check the current cashier for available methods.

Minimum deposit amounts are displayed in the cashier at the time of the transaction and can vary by payment method. They are subject to change without prior notice. Where deposits are processed in Pakistani Rupees (PKR), the minimum will be shown in PKR at the checkout stage. Please check the cashier for the current minimum applicable to your selected payment method.

Most deposit methods reflect in your account balance within a few minutes of a successful transaction. In some cases — particularly bank transfers — it may take longer due to the processing times of the sending institution. If your deposit has not appeared after a reasonable period and your bank confirms the payment was sent, contact our support team with your transaction reference number and we will investigate promptly.

Navigate to the cashier, select Withdraw, choose your preferred payment method and enter the amount. Your account must have completed KYC verification and any applicable bonus wagering requirements before a withdrawal can be processed. Withdrawals are generally processed to the same payment method used for the original deposit. Processing times vary by method — refer to the cashier for indicative timelines applicable at the time of your request.

Withdrawals may be delayed for several reasons: pending KYC verification, an outstanding bonus wagering requirement, an additional security review triggered by unusual account activity, or a processing delay from the payment network itself. If your withdrawal has been pending for longer than the indicative timeframe shown in the cashier, contact our support team via Live Chat with your withdrawal reference number and we will provide a status update.

10vin does not charge internal fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or payment processor may apply their own transaction fees, which are outside our control. Any fees applied by your payment provider will be outlined by that provider and are not collected by 10vin. Always check with your payment provider before initiating a transaction if you are concerned about third-party charges.

10vin's sportsbook covers a wide range of sports relevant to Pakistani fans, including cricket — with markets on PSL T20, ICC tournaments, bilateral Pakistan international series and domestic competitions — as well as football, tennis, basketball, UFC and more. Markets are available pre-match and live (in-play) depending on the event. The full list of available sports and markets is displayed in the sportsbook section of your account.

In-play betting allows you to place wagers on events that are already in progress — for example, betting on the next wicket during a PSL match or the next goal in a football fixture. Odds update in real time to reflect the current state of play. There is a brief acceptance delay between clicking and confirmation, which is normal for live markets. Not all markets are available in-play — check the live betting section for current options.

Cricket bets are settled according to the specific cricket betting rules published in the 10vin sportsbook. These rules cover scenarios including match abandonment, the application of the Duckworth-Lewis-Stern method in rain-affected matches, over reductions in T20 and ODI formats, and player substitutions. We recommend reviewing the cricket-specific rules before placing a bet on any match affected by weather or format changes.

Yes. 10vin offers a live casino section featuring real-time table games streamed by professional dealers. Available games typically include Live Roulette, Live Blackjack, Live Baccarat and various game-show formats. Live casino games are subject to the same wagering rules and responsible gambling controls as all other products on the platform. Game availability may vary at different times of day.

10vin's slots section includes a broad range of titles from leading game providers — covering classic three-reel slots, video slots with bonus features, and progressive jackpot games. You can browse by category, provider or use the search function to find a specific title. Each slot displays its RTP (return-to-player) percentage in the game information panel before you start playing.

Welcome bonuses are offered to new registered players and are subject to individual promotion terms, including wagering requirements, eligible games, time limits and minimum deposit thresholds. Wagering requirements specify how many times the bonus amount must be wagered before it becomes withdrawable. Always read the full terms of a specific promotion in the cashier or Promotions section before opting in — do not rely on summary descriptions alone.

A wagering requirement — sometimes called a playthrough requirement — specifies how many times a bonus amount must be wagered before it can be withdrawn. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must place bets totalling PKR 30,000 from that bonus before withdrawal is possible. Different game types contribute at different rates — slots typically contribute 100% while table games may contribute less. Check the specific promotion terms for exact contribution rates.

Yes. If you prefer to play without bonuses — which some players do to avoid wagering requirements — you can decline any bonus at the time it is offered or contact the support team to request that your account be flagged as bonus-exempt. Once a bonus has been credited to your account and wagering has begun, it cannot be reversed, so make your preference clear before accepting a deposit match or promotional offer.

If the wagering requirement for a bonus is not completed within the time limit specified in the promotion terms, the bonus and any associated winnings derived from it will be voided automatically. No cash equivalent will be provided for an expired bonus. The time limit for each bonus is always stated in its individual terms — if you are unsure of the deadline for an active bonus, check the Promotions section of your account dashboard.

Bonuses may be voided for several reasons: the promotion expired before wagering was completed, activity on the account triggered a bonus abuse review (such as pattern wagering or multi-accounting), the deposit that triggered the bonus was reversed or charged back, or the bonus terms were not met — for example, staking below the minimum bet threshold required by the promotion. If you believe a bonus was removed in error, contact support with details and we will review the case.

Log in and navigate to the Responsible Gambling section of your account dashboard. From there you can set daily, weekly or monthly deposit limits and loss limits. Limits take effect immediately when reduced. Increasing a limit applies a mandatory cooling-off delay to prevent impulsive changes during a losing session. We recommend setting these limits before you begin playing rather than reactively during a session. Full details are on our Responsible Gambling page.

Go to the Responsible Gambling section of your account dashboard and select Self-Exclusion. You can choose a temporary exclusion (minimum 6 months) or a permanent exclusion. Your account will be deactivated immediately upon confirmation. If you need help completing the self-exclusion, contact our support team via Live Chat or email — support [at] 10vin.cam — and we will action it immediately on your behalf. You do not need to explain your reasons.

10vin uses TLS/HTTPS encryption for all data transmitted between your browser and our servers. Personal data is stored with industry-standard security controls and access is restricted to authorised personnel on a need-to-know basis. We do not store plain-text passwords and we do not sell your personal data to third parties. Full details of how your data is collected, used and protected are available in our Privacy Policy.

10vin does not claim that its services are licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Pakistan's Prevention of Gambling Act 1977 restricts gambling activity. Users in Pakistan are solely responsible for determining whether accessing and using this platform complies with the laws applicable in their location. This is not legal advice — please seek independent legal guidance if you are uncertain. Our Terms & Conditions contain further information on jurisdictional scope.

The fastest way to reach the 10vin support team is via Live Chat, available directly on the platform during operational hours. You can also use the Help Centre for self-service answers to common questions at any time. For non-urgent queries, you can email us — our address in plain text is: support [at] 10vin.cam. Please include your registered username and a brief description of your query for faster resolution. Never include your account password in any communication.